The communication network process is running behind the myths of cloud computing to ensure the quality service. The cloud services attempted to provide the maximum quality, secured and optimum services to maintaining all the resource optimization however the communication system on the cloud faces many challenges to ensure the service architecture. The cloud integration process, the remote devices are attempted provide the quality service observing the approach of the client requirement. The observation, acceptance and service offerings are care by different applications. In the cloud architecture, the device fault tare attempted and rectified as SaaS. This paper focuses the study case of automatic fault detection and correction by recommending remote patch service on the cloud architecture as SaaS. It addresses the architecture of the SaaS on the private cloud and identify the fault using protocol and attempted to resolve the issues via providing SaaS as a tool. The cast study and the obtained results along with the protocols described as part of this paper.